Canten

Delete Your Canten Account

Customers can delete their Canten account from their signed-in Canten profile. This page explains how account deletion works.

How to delete your account

  1. Open Canten and sign in to your account.
  2. Open your Profile.
  3. Select "Delete Account".
  4. Review the account deletion warning.
  5. Type exactly: DELETE
  6. Confirm the deletion.

No phone number or OTP is required to confirm account deletion. Account deletion is confirmed by typing DELETE while signed in.

What is deleted

When your account is deleted, customer-owned account information is removed according to Canten's account deletion process, including:

  • Customer account
  • Customer profile information
  • Saved addresses
  • Customer cart data
  • Active customer sessions
  • Authentication/session credentials
  • Other customer-specific account data that is eligible for deletion

What may be retained

Historical business records may be retained where required for:

  • Business operations
  • Accounting
  • Payment records
  • Support
  • Legal/regulatory requirements

In particular, historical orders and related business records may be retained. Orders and payment/business records are not deleted as part of account deletion when retention is required.

After signing in, go to Profile → Delete Account and follow the deletion instructions.

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